Backstage Live Get early access

Terms of Service

Effective: May 7, 2026

Last Updated: May 7, 2026

Welcome to Backstage. These Terms of Service ("Terms") are the agreement between you and SlowArcs, LLC, the operator of Backstage ("Backstage," "we," "us," "our"), covering your use of the Backstage software and services. The Backstage software currently includes a Chrome browser extension, an iOS application, a desktop application, and any related cloud services we operate (together, the "Services").

We've tried to write this in plain English. Some sections, by legal necessity, are written in formal language and are presented in capital letters — those parts have specific legal effect and should be read carefully.

By installing, accessing, or using the Services, you agree to these Terms. If you don't agree, please don't use the Services.

1. Beta Status

Backstage is currently in beta. That means a few things you should know upfront:

  • The Services are still being actively developed. Features may change, break, or be removed without notice.
  • We don't promise any particular level of uptime, reliability, or performance during the beta period.
  • Some features may be limited to invited users or testers.
  • We may end the beta, change how the Services work, or transition to a paid model at any time.

If you're using Backstage during beta, you understand that you're using software that isn't finished, and you accept that things will sometimes go wrong.

2. Who Can Use Backstage

You need to be at least 18 years old to use Backstage. By using the Services, you're confirming that you're 18 or older and that you have the legal authority to enter into this agreement.

If you're using Backstage on behalf of a business or other organization, you're confirming that you have the authority to bind that organization to these Terms.

3. Your Account

To use most parts of Backstage, you'll need to create an account. When you do:

  • Provide accurate information and keep it up to date.
  • Keep your login credentials safe — you're responsible for what happens under your account.
  • Let us know if you think someone else has accessed your account without permission.
  • Don't share your account with people who shouldn't have access.

We can suspend or close your account if information is wrong, if we suspect fraud, or if you violate these Terms.

4. What Backstage Does

Backstage is a fulfillment system designed for sellers on live commerce platforms (such as Whatnot, eBay Live, and similar services). The Services help sellers:

  • Capture sale, giveaway, and similar events from live commerce platforms.
  • Allocate inventory bins to buyers.
  • Print shipping and organization labels through connected printer hardware.
  • Generate end-of-show manifests and reports.
  • Sync data between devices when the seller chooses to.

Specific features will change as we improve the product. Some features may be limited to certain platforms, certain user tiers, or certain hardware.

5. Pricing and Billing

Right now, Backstage is free to use during beta. When we move out of beta, we plan to introduce paid subscription plans. Here's how that will work:

  • We'll let you know in advance — by email, in-app notice, or both — before any paid plan begins.
  • You'll have the chance to review pricing and decide whether to subscribe before being charged.
  • If you don't want to continue when paid plans begin, you can stop using Backstage.

When paid subscriptions are active, the following will apply:

  • Subscriptions automatically renew at the end of each billing period unless you cancel.
  • You can cancel anytime through your account dashboard. Your subscription stays active until the end of the current billing period.
  • Payments are processed by a third-party payment processor (such as Stripe). You agree to provide accurate billing information.
  • Applicable taxes may be added based on your location.
  • We don't issue refunds for partial billing periods, unused time, or dissatisfaction with the Services. The only exception is for verified billing errors (like duplicate charges) — contact us within 30 days and we'll investigate.

We'll publish more detailed billing terms when paid plans launch, and your continued use of the Services after that point will mean you accept those terms.

6. Third-Party Platforms and Services

Backstage works with live commerce platforms — it doesn't replace them, and we're not affiliated with them. The Services depend on third parties, including but not limited to:

  • Live commerce platforms: Whatnot, eBay Live, and similar services where sales actually happen.
  • Printer software and hardware: Such as Rollo, Zebra, and other thermal printers.
  • Cloud infrastructure: Such as Supabase for optional cloud sync.
  • Authentication and payment providers: Such as the providers we use for sign-in and (when applicable) billing.
  • App distribution: Apple App Store, Chrome Web Store.

We don't control these third parties, and we're not responsible for what they do. If Whatnot changes how their site works tomorrow and that breaks Backstage's capture, we'll do our best to adapt — but we can't guarantee anything, and you understand that. Your use of any third-party platform is governed by that platform's own terms.

You're responsible for making sure your use of Backstage doesn't violate the terms of the platforms you use it with. If a platform changes its rules and our Services are no longer permitted, you'll need to stop using Backstage with that platform.

7. Acceptable Use

When using Backstage, you agree not to:

  • Use the Services for anything illegal, fraudulent, or harmful.
  • Try to gain unauthorized access to any part of the Services, our servers, or other users' accounts.
  • Reverse engineer, decompile, or disassemble the Services beyond what applicable law explicitly permits.
  • Scrape, crawl, or use automated tools against the Services without our written permission.
  • Resell, sublicense, or commercialize the Services without our written permission.
  • Share your account with others or let people use it without authorization.
  • Circumvent usage limits, security features, or access controls.
  • Transmit viruses, malware, or anything else harmful through the Services.
  • Use Backstage in a way that violates a third-party platform's terms (see Section 6).
  • Use Backstage to harass, abuse, or harm anyone.

If we believe you've violated these rules, we may suspend or terminate your access without notice.

8. Consignment and Third-Party Inventory

Backstage supports a "consignment mode" for sellers who fulfill orders for inventory belonging to someone else. If you use Backstage for consigned inventory, you understand that we are not a party to your consignment arrangement. We don't mediate disputes between consignors and consignees, we don't hold inventory, and we don't guarantee any aspect of your consignment relationship. You're responsible for making sure you have the necessary rights to sell, label, and ship any inventory you process through Backstage.

9. Your Data and Privacy

Backstage is designed to be local-first. By default, the data you capture stays on your device, and cloud sync is something you choose to turn on. The specifics of what we collect, how we use it, and your choices are described in our Privacy Policy.

You're responsible for the data you put into Backstage and for backing up anything you can't afford to lose. We'll do our reasonable best to keep your data safe, but we can't guarantee it.

10. Our Intellectual Property

Backstage, including the software, the design, the brand, the documentation, and the underlying technology, is our property (or our licensors' property). We're working on patents covering certain aspects of the system. Nothing in these Terms transfers ownership of any of that to you.

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Services for their intended purpose. That license doesn't include the right to:

  • Modify or create derivative works of the Services.
  • Reverse engineer, decompile, or extract source code (except where applicable law explicitly permits).
  • Use automated tools to scrape data from the Services.
  • Use the Services to compete with us or to build a competing product.
  • Use any of our trademarks, logos, or branding without our written permission.

11. Things Will Sometimes Break

Backstage interacts with a lot of moving parts: live commerce platforms whose websites change without warning, printer hardware, network connections, operating systems, and your own devices. You acknowledge and agree that software errors, bugs, capture failures, missed events, mis-printed labels, and similar issues will happen from time to time.

You understand and accept that:

  • We are not obligated to provide refunds, credits, or compensation of any kind for events missed, labels mis-printed, data lost, or business impact resulting from bugs, glitches, outages, or technical issues.
  • We are not responsible for events that aren't captured because a third-party platform changed its interface or because your device was offline.
  • You are responsible for verifying that captured data is correct and that labels printed correctly before relying on them.
  • You are responsible for maintaining backup methods (paper records, manual entry, the platform's own order export) so that a failure of Backstage doesn't catastrophically disrupt your business.

We'll work in good faith to fix bugs and improve reliability, but we can't promise specific timelines.

12. Service Availability

We try to keep Backstage running well, but we don't guarantee uninterrupted or error-free operation. The Services may go down because of:

  • Maintenance, updates, or improvements.
  • Server or infrastructure issues.
  • Third-party platform outages or changes.
  • Security incidents.
  • Things outside our reasonable control (see Section 19).

We may modify, suspend, or discontinue any feature — or the whole Service — at any time, with or without notice. Where it's reasonable, we'll try to give you a heads-up about significant changes.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

  • IMPLIED WARRANTIES OF MERCHANTABILITY,
  • FITNESS FOR A PARTICULAR PURPOSE,
  • NON-INFRINGEMENT,
  • ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICES OR ANY DATA THEY PRODUCE,
  • UNINTERRUPTED OR ERROR-FREE OPERATION,
  • COMPATIBILITY WITH ANY THIRD-PARTY PLATFORM, PRINTER, OPERATING SYSTEM, OR HARDWARE,
  • AND THE SECURITY OF YOUR DATA OR ACCOUNT.

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THEY WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DON'T ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BACKSTAGE OR ITS OWNERS, OPERATORS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
  • LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION;
  • LOSS OF GOODWILL OR REPUTATIONAL HARM;
  • COST OF SUBSTITUTE PRODUCTS OR SERVICES;
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT;
  • DAMAGES RESULTING FROM BUGS, GLITCHES, MISSED CAPTURES, OR MIS-PRINTED LABELS;
  • OR DAMAGES RESULTING FROM THIRD-PARTY PLATFORMS, HARDWARE, OR SERVICES.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE'VE BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

MAXIMUM LIABILITY: OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU'VE PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). DURING THE FREE BETA PERIOD, OUR MAXIMUM LIABILITY IS LIMITED TO ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DON'T ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO PARTS OF THE ABOVE MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify, and hold harmless Backstage and its owners, operators, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use or misuse of the Services.
  • Your violation of these Terms.
  • Your violation of any law or third-party right.
  • Content or data you submit through the Services.
  • Your interactions with third-party platforms (Whatnot, eBay Live, etc.) while using Backstage.
  • Any consignment arrangements between you and another party.

We can take over the defense of any matter you're indemnifying us for, at your expense, and you agree to cooperate with that defense.

16. Termination

You can stop using Backstage anytime. If you have a paid subscription (when those exist), cancel it through your account dashboard or the payment provider's portal. Reach out to us if you need help deleting your account.

We can terminate or suspend your access — immediately and without notice — if:

  • You violate these Terms.
  • We suspect fraud, abuse, or illegal activity.
  • You don't pay (when paid plans exist).
  • We decide to discontinue the Services entirely.
  • We have any other reason we consider sufficient at our sole discretion.

When access ends:

  • Your right to use the Services stops.
  • Any unused subscription benefits are forfeited.
  • We may delete your account data in accordance with our Privacy Policy.
  • The sections of these Terms that should reasonably survive termination (including Sections 9–15, 17–18, and 20–24) will survive.

No refunds will be issued upon termination, regardless of the reason.

17. Disputes and Arbitration

17.1 Talk to Us First

Before filing anything formal, please contact us and try to resolve the issue informally. Most things can be worked out with a conversation.

17.2 Binding Arbitration

IF WE CAN'T RESOLVE A DISPUTE INFORMALLY, YOU AND BACKSTAGE AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT — except that either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property rights.

Arbitration will be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA). The arbitration will take place in Bexar County, Texas, unless both parties agree otherwise. The arbitrator's decision will be final and binding, and judgment may be entered in any court with jurisdiction.

17.3 Costs

Each party bears its own costs and attorneys' fees in arbitration. The arbitrator may award fees and costs to the prevailing party as permitted by law.

17.4 Opt-Out

You can opt out of this arbitration agreement by sending us written notice within 30 days of first accepting these Terms. The notice must include your name, the email address on your account, and a clear statement that you're opting out of arbitration.

18. Class Action Waiver

YOU AND BACKSTAGE AGREE THAT ANY DISPUTE WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY — NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

You waive any right to participate as a plaintiff or class member in any class action, collective action, private attorney general action, or similar proceeding. The arbitrator may not consolidate more than one party's claims or preside over any form of representative proceeding.

If a court finds this class action waiver unenforceable, then Section 17 (arbitration) becomes void in its entirety, and any dispute will proceed in court.

19. Force Majeure

We aren't liable for failures or delays caused by things outside our reasonable control, including:

  • Natural disasters, severe weather, or acts of God.
  • War, terrorism, civil unrest, or government actions.
  • Epidemics, pandemics, or public health emergencies.
  • Internet, telecommunications, or power outages.
  • Cyberattacks or security incidents beyond our reasonable control.
  • Outages or changes by third-party providers (including the live commerce platforms Backstage works with).
  • Labor disputes or strikes.

20. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules.

To the extent arbitration doesn't apply, you agree to the exclusive jurisdiction of the state and federal courts located in Bexar County, Texas, for resolving any disputes.

21. Changes to These Terms

We may update these Terms from time to time. When we do, we'll update the "Last Updated" date at the top. For meaningful changes, we'll try to give you additional notice — by email, in-app message, or a prominent notice on our site.

If you keep using Backstage after a change takes effect, you're accepting the new Terms. If you don't agree, stop using the Services.

22. Electronic Communications

By using Backstage, you agree that we can communicate with you electronically — through email, in-app notifications, or notices posted within the Services — and that those communications satisfy any legal requirement that they be in writing.

23. Other Legal Stuff

Severability. If any part of these Terms is held to be invalid or unenforceable, that part will be modified to the minimum extent necessary to make it enforceable, or removed if it can't be. The rest of the Terms remain in full effect.

No waiver. If we don't enforce a provision of these Terms in one case, that doesn't mean we're waiving the right to enforce it later.

Assignment. You can't assign or transfer your rights under these Terms without our written permission. We can assign ours — for example, in connection with a sale, merger, or restructuring of the business.

Entire agreement. These Terms, together with our Privacy Policy and any other notices we publish, are the complete agreement between you and Backstage about the Services. They replace any prior agreements or understandings.

24. Contact

Questions about these Terms? Contact us at:

Email: backstageliveapp@gmail.com
Operator: SlowArcs, LLC
Address: 1100 Broadway, Suite 209, San Antonio, TX

These Terms are intended to be clear and fair. They aren't legal advice. If you have specific questions about your situation, please consult an attorney.